Collection of personal data
Alphaga Global Investment collects such information that is needed to provide the services the Client needs, as well as to open, execute transactions with the Client’s assets, protect them, and protect their confidentiality. To achieve these goals, the Company may collect information from Clients, and in some cases, collect data from relevant banking institutions and/or credit agencies, and/or other sources that help us to obtain reliable information about the requirements and needs of the Client. The Company carries out such information collected to provide the Client with the highest quality service.
The information that the Company collects may include the following data:
Information on the registration application
This is the personal data that the Client provides in his application for registering an account. Such information can be the name, address, email, date of birth, income and source of income, etc. This information is collected to simplify the process of evaluating the application, as well as to communicate with the Client.
Information about transactions
Data on the planned volumes and cost of the Client’s transactions with the Company, as well as data on the volumes of income are collected to create an economic profile for the Client.
The Client shall provide the following documents to verify his identity and the appropriateness of his account:
– ID card / Passport / Driver’s License;
– Utility bill (or bank statement, insurance document, lease agreement, etc.) together with the Client’s name, Client’s appropriate address information, and the corresponding date that is valid for up to 3 months;
– The confirmation of method applied while proceeding with a transaction (Credit / Debit / Prepaid card; Swift confirmation in case of deposit via bank transfer).
Please, take note, that applying for a withdrawal procedure is available only in case the verification procedure was performed in the appropriate way and was confirmed.
Use of personal data/opt-out
We use the personal data of the Client only to protect his privacy and improve the quality of service. Your personal information enables us to provide better services, improve your user experience, and promptly inform you about new products, services, or special offers that are relevant to your needs. By creating an account in the Company’s system, the Client agrees to use the above information for the specified purposes. If you do not want to receive such information for any reason, please contact us by email: firstname.lastname@example.org.
Although any personal information requested by us is provided by the Client voluntarily, please note that refusing to provide such information may result in the impossibility of creating an account in the Company’s system or the inability to provide a certain service.
We do our best to ensure that all of your personal information we hold is current, complete, true, and accurate. Therefore, we urge you to immediately inform us of any changes to your personal data.
Protection of personal information
Any personal data that the Client transmits to us is confidential and is distributed exclusively within the Company and its branches. We do not share Client data with third parties, except in cases of any regulatory or legal proceedings. Personal data that the Client provides when registering on the site is protected by a multi-level security system. The user gains access to personal information through an individual password created by him. Your password is encrypted and known exclusively to you. Personal registration information is stored on secure servers. We encrypt all personal data of users that are transmitted to us and thus protect information from unauthorized use by third parties.
Branches and partners
The Company may exchange data with affiliates, alliances, and partners if this data is necessary for such an affiliate to:
Offer the Client relevant and necessary additional services or products that meet the needs of the Client (in cases where you have given your permission to do so).
Non-affiliated third parties
The Company does not transfer personal data to third parties under any pretext other than those defined in this Statement. The Company reserves the right to provide data if it is required for credit reports or collection agencies that are part of our service. To offer a better service, we may engage third parties to perform our internal functions, for example, customer support and service, processing applications, quality control of service, and other information collection activities that relate to the interaction of the Client with the Company.
The data can also be used to obtain legal and financial advice to the Company from professional consultants and specialists.
Information about Clients cannot and will not be used for any other purpose other than those listed in this Statement.
The Company has the right to transfer personal data to third parties in cases stipulated by law, supervisory and other state bodies, as well as in cases of need to protect the rights and/or property of the Company. In the cases described above, the Company undertakes to inform the third party understandably and formally about the confidential nature of the data provided.
All third parties who receive information from the Company are obliged to protect the provided data following applicable law, in the same way as the Company ensures the protection of personal information. We do not transfer personal data to those third parties that, in our opinion, cannot provide an adequate level of data security.
The Company reserves the right to transfer data to third parties if required by law enforcement, regulatory or other government authorities of competent jurisdiction to protect our rights and/or comply with the order of legal proceedings. Such disclosures are “need-to-know” unless otherwise required by a regulatory or other government agency. In such situations, we clearly warn the third party about the confidentiality of the information provided.